wiki
help center
Guides and answers, by topic.
Getting started
Your first connection, the free trial and your link.
Apps & setup
Install and set up on every device.
- Windows: set up the appInstall the app and import your connection on Windows.
- macOS: set up the appInstall the app and import your connection on a Mac.
- Linux: set up the appInstall the client and import your connection on Linux.
- iOS: set up the appInstall the app and import your connection on iPhone or iPad.
- Android: set up the appInstall the app and import your connection on Android.
- Updating the appWhy to keep the app current.
Locations & servers
Where you can connect, server health and dedicated IPs.
Privacy & protection
Kill switch, clean DNS and what we never log.
Plans & billing
Plans, balance, payments, refunds and referrals.
- Changing plansMove between weekly, monthly and yearly.
- Yearly plan savingsWhy yearly costs less per month.
- Auto-renewHow automatic renewal works and how to turn it off.
- Cancel a subscriptionStop future renewals while keeping what you paid for.
- Top up your balanceAdd funds with a card, crypto or Telegram wallet.
- Payment methodsCard, crypto and Telegram wallet.
- Crypto paymentsPay with crypto and what to expect while it confirms.
- Billing: balance, invoices and payment methodsWhere to see your balance, past payments and saved methods.
- Activate a promo or gift codeRedeem a code to add balance or a discount.
- RefundsHow to ask for your money back.
- Referral programInvite friends and earn a share of what they pay.
Account & devices
Sign-in, security and the devices on your plan.
Troubleshooting
Fix connection problems and reach support.